and conditions of guarantee regarding defects in material and
The rings are warranted to be free of defect in workmanship and materials.
Length and scope of guarantee regarding stones
and stone decoration:
Any damaged simulated stone will be replaced at no charge regardless
of the cause of damage.
Conditions and associated charges for ring
resizing and ring adjustments:
The ring will be resized at any time at no
Conditions and associated charges for replacement
of damaged rings:
Any damaged encrusted stone will be replaced
at no charge regardless of cause of damage.
Conditions and associated charges for ordering
Additional rings may be ordered at any time. After December 31, 2010, the rings
may be ordered at the prevailing price
at time of order. Prevailing price will
be determined according to cost of gold and stones at the time of ordering.
Conditions and associated charges for changes
in academic college destination:
A classmate who changes colleges
at Virginia Tech after a ring is purchased may return the ring
to be remade with
proper designation at no charge.
Refund policy for rings returned for students
who fail to graduate with the class designated on the ring:
who fails to graduate with their Class may return the ring for
a full refund less Class dues.
Responsibility and procedures for resolving
disputes regarding the validity of warranty clauses:
Disputes as to the
validity of the warranty clauses will be resolved by the Ring Design
Balfour's philosophy that the customer is always
right, such arbitration by the Committee should never be necessary.
Conditions and associated charges
for restoring ring finish:
Should a classmate not be totally satisfied with
his or her original choice of finish, refinishing would be completed
at no charge.
Conditions on how repairs are
made, whom to contact, and how shipping rates are handled:
Prior to graduation, service
dates will be established to handle any adjustments. All shipping,
handling and insurance costs will be the responsibility of Balfour
during these sessions.