Balfour's Limited Lifetime Ring Warranty*
Balfour’s Ring Loss Protection Plan
How to Care for Your Ring
FAQ's

Balfour's Limited Lifetime Warranty*
Your Balfour college ring is handcrafted to meet your complete satisfaction. Only the finest materials have been used to ensure years of enjoyment. The following services will be performed on all Balfour college rings without charge:

• Repair defects in workmanship or materials
• Replace with new ring if repairs cannot be made due to defects in workmanship and materials.
• Resize ring
• Restore the finish on your ring
• Replace damaged simulated birthstones (genuine stones and diamonds are not covered).
• Should your year of graduation or your degree change, a change to your ring will be made at no charge.
• No other change from the original order is permitted under the warranty.
• This warranty is void if work is performed on your ring by someone other than Balfour.
• If the ring is damaged or worn beyond your satisfaction, it may be exchanged for a ring of current design at Balfour's current remake charge.

Balfour College Rings, Attn: Repair Dept.
P.O. Box 149207
Austin, TX 78714-9207
(7211 Circle S Road, 78745)

When shipping via UPS or FedEx use the following address:

7211 Circle S Rd. Austin, TX 78745-6603

*For college rings purchased since 1972.

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Balfour’s Ring Loss Protection Plan

Your Balfour College ring is so precious that it is automatically insured against loss or theft. If your college ring is lost or stolen, Balfour will replace the jewelry. This insurance is in effect for four years from the date of purchase on all original rings purchased after August 1, 1996, and is limited to a single replacement of your original college jewelry during the four year period. This Protection plan excludes diamonds, precious stones, Military Academy rings (including Texas A&M University), and Championship rings.

Requirements for replacement:

1) Ring Loss Protection Plan/Warranty Card
2) Original Invoice
3) Specs for replacement ring must be identical to original jewelry: stone, date, curriculum school, and all other options
4) Request for replacement must be made within 45 days from date of loss
5) Police Report Number (as applicable)
6) Explanation of circumstances of Loss
Send request for replacement with original invoice, the Ring Loss Protection Plan/Warranty Card, and a check or money order for the $100 deductible plus $19.95 shipping and handling charge to:

Balfour College Rings
Attn: Ring Loss Protection Plan Dept.
P.O. Box 149056 Austin, TX 78714-9056

When shipping via UPS or FedEx, use the following address:

7211 Circle S Rd. Austin, TX 78745-6603

The Ring Loss Protection and Replacement Agreement is provided through an insurance policy. Complete copy of the terms and conditions will be provided upon request. Certain terms and conditions apply.

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How to Care for Your Ring

As a proud owner of a fine college ring by Balfour, a few precautions and some simple care will ensure your enjoyment of this fine piece of jewelry for years to come. It is natural for gold and silver to tarnish. You can remove tarnish easily with any good silver polish. After applying the polish with a soft cloth, clean your ring in a mild soapy solution. Then rinse the ring in clear water and dry. Chemicals can discolor your ring. Some, like mercury, can cause permanent damage. Your ring can also be damaged in any form of heavy manual labor. To protect your ring, remove it whenever doing heavy work, whenever you’ll be exposed to chemicals, while working on or near heavy machinery, or when working with power tools. Since temperature and exercise affect finger size, wear your ring for at least two weeks before considering any size adjustment.

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Frequently Asked Questions

Q. Is 10k more durable than 14K or 18K and what do most people order?

A. Gold’s rich glowing color and malleability make it the most favored precious metal for creation of fine jewelry in the world. 24K is pure but too soft to use. 18K is 75% pure and is the European standard. 14K (58% pure) is the most popular choice in the U.S. 10K is an affordable beautiful alternative. 10K gold (42% pure) is the lowest concentration of gold that can be trademarked in the US. White gold is the same quality of 10K, 14K, or 18K yellow gold, but is ALLOYED to be silver in color.

Q. What is an ALLOY?

A. An ALLOY is base metals that are combined with gold, silver or zinc to provide hardness, color and workable features.

Q. If my ring needs adjustment or repair, where do I send it?

A. Please ship your ring using a traceable service such as the Post Office or UPS. Indicate on your Invoice Return Form what adjustment is needed. If you do not have your original invoice, send a letter stating the desired changes with your name, address and daytime phone number. Send your ring to:

Balfour College Repairs
7211 Circle S Road, Building C
Austin, TX 78745

Or

Balfour College Repairs
P.O. Box 149056
Austin, TX 78714-9056

Q. Is there a charge for repairs?

A. Many repairs are covered at no charge as a benefit of our Lifetime Warranty. Some items may be charged a minimal labor fee. We will not proceed with your repair until we notify you of pending charges and receive your approval.

Q. How should I care for my ring?

A. We recommend cleaning your jewelry regularly by placing it in a solution of warm water and mild detergent. Let it soak for three to five minutes, then remove it from the solution and rinse thoroughly. Very gently, dry the piece with a soft cotton cloth. This will ensure your Balfour ring retains its original beauty and luster.

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