 |
 |
College Home College Rings Graduation Announcements Caps and Gowns Customer Care |
 |
|
 |
||||||
|
||||||
|
||
 |
 |
|
|
Q. Is 10K more durable than 14K or 18K and what do most people order? A. Gold’s rich glowing color and malleability make it the most favored precious metal for creation of fine jewelry in the world. 24K is pure but too soft to use. 18K is 75% pure and is the European standard. 14K (58% pure) is the most popular choice in the U.S. 10K is an affordable beautiful alternative. 10K gold (42% pure) is the lowest concentration of gold that can be trademarked in the US. White gold is the same quality of 10K, 14K, or 18K yellow gold, but is ALLOYED to be silver in color. Q. What is an ALLOY? A. An ALLOY is base metals that are combined with gold, silver or zinc to provide hardness, color and workable features. Q. What is an Antique Finish? A. A darker background that accentuates the ring’s detail. Q. What is a Natural Finish? A. An all-gold appearance to the ring without a dark background. Q. What is Balfour Premium Auralite? A. An exclusive yellow metal with silver, gold and palladium (in the platinum family), its luster is uniquely matched by its durability. Q. What is Celestrium™? A. Celestrium is comparable to a fine jeweler’s non-precious metal. It polishes to a brilliant silver luster and is known for its strength, resistance to chemical reaction and ease of maintenance. Celestrium rings are only available with an antique finish. Q. If my ring needs adjustment or repair, where do I send it? A. Please ship your ring using a traceable service such as the Post Office or UPS. Indicate on your Invoice Return Form what adjustment is needed. If you do not have your original invoice, send a letter stating the desired changes with your name, address and daytime phone number. Send your ring to: Balfour College Repairs Or Balfour College Repairs Q. Is there a charge for repairs? A. Many repairs are covered at no charge as a benefit of our Lifetime Warranty. Some items may be charged a minimal labor fee. We will not proceed with your repair until we notify you of pending charges and receive your approval. Q. How long do adjustments take? A. The average turnaround on an adjustment is 2-4 weeks. If you have a specific question, please contact us directly at 877-Balfour (225-3687). Q. How should I care for my ring? A. We recommend cleaning your jewelry regularly by placing it in a solution of warm water and mild detergent. Let it soak for three to five minutes, then remove it from the solution and rinse thoroughly. Very gently, dry the piece with a soft cotton cloth. This will ensure your Balfour ring retains its original beauty and luster. Q. Can I trade in my high school ring for a college ring? A. We will accept a trade-in on any Balfour college ring or gold Balfour high school ring. We also accept trade-ins on other manufacturers’ rings. Other manufacturers’ rings must be gold (non-precious metals are not accepted) and have a 10K, 14K, or 18K stamp inside the ring. Balfour will determine the trade-in value once the ring is received. A credit for a trade-in ring will be granted if the trade-in accompanies the order to which the credit will apply. Therefore, trade-in credits are not available with online orders. Q. How do I find the price for a ring? A. Many styles are available for online purchase. Please select your school name using the school locator. Locate the style in which you’re interested and click the Design and Purchase button. As you configure your ring, pricing will appear. If you’re interested in a style that is not available for online purchase, please contact a telephone sales representative, they will be happy to quote you a price on your ring. Q. What payment options are available? A. When using Balfour's online ordering service, orders can be paid in full using a credit or debit card. Or take advantage of our affordable and convenient interest-free credit card payment plan. Leave just a $75 deposit when you place your order. The remaining balance is divided into six equal payments. Subsequent payments will be charged at one-month intervals. For other payment options, please contact us at 877-Balfour (225-3687) weekdays 8:30 a.m. to 5:00 p.m. CST. Q. Why are some ring designs not available at my school? A. A collection of designs is carefully selected to meet the needs of your school, its students and alumni. Balfour works closely with each school to offer the products that will best suit the school’s requirements. Q. Why are some designs for my school not available for online ordering? A. The styles and product options selected for online ordering represent the most popular and most commonly ordered features. For further information regarding your school’s product offering, you can contact us at here or by calling 877-Balfour (225-3687) weekdays 8:30 a.m. to 5:00 p.m. CST. |
||
 |
Privacy Policy : Terms of Use : Fair Labor |